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  • Official comment
    Permanently deleted user

    When organizations first start using the Chat tool, we find they create way too many chat rooms (an admin function).  While at first glance, this does not appear to be a problem, it can lead to confusion or missed messages.  As a guide, we recommend no more than 3 or 4 chat rooms for an organization in addition to the Incident-Wide chatroom. 

    With that being said, we would love to hear feedback about our chat functionality!  We are working on a completely re-imagined chat and messaging system that we are planning on rolling out later this year. Right now we are in the requirements and design phase so any input/ideas/suggestions you have could be implemented!

  • Jeremy Wilson

    Is it possible to not have all the chat windows stripped and reset if you press F5 or reload the webpage? This causes some frustration. We have also seen lately many times where the chat windows will not auto update or lockup. The quickest workaround for pushing a "reload" of chat is the check or uncheck the "show 24 hours only" box. 

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  • Permanently deleted user

    Are you asking for COBRA to remember what chat windows you had open?

    Good tip on how to force a reload of chat, I hadn't thought of that!  I will create a ticket for our development team to look at why chat windows may be locking up and ways to improve reliability.

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  • Jeremy Wilson

    That is correct Tom, when all the UCCs, EOC, CAT have to refresh and reload the different windows it just takes more time and bandwidth to do so especially with the government assets used that often causes bottlenecks. We had to for awhile during our last exercise go completely paper based reporting with phone calls as well for updating. I won't say that was solely Cobra related but there are definitely some bugs and other ideas we would like to pitch and see if they can be implemented. I will do some tweaking of ideas in my head possibly over the weekend and when officially working get them over to you and your team and we can go from there.

     

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